Refund & Cancellation Policy – Siri Decoration Materials
At Siri Decoration Materials, we strive to provide high-quality festival decoration products. Please read our refund and cancellation policy carefully before placing your order.
1. Order Cancellation
- Orders can be cancelled within 24 hours of placing the order or before dispatch, whichever is earlier.
- Once the order has been shipped, cancellation requests will not be accepted.
- To request cancellation, please contact our support team with your order details.
2. Returns
We accept returns only under the following conditions:
- The product received is damaged or defective.
- The wrong product was delivered.
Customers must notify us within 48 hours of delivery with clear photos or videos as proof.
Products must be unused, in original packaging, and in resalable condition.
3. Non-Returnable Items
The following items are not eligible for return:
- Used or damaged products after delivery
- Customized or special-order items
- Clearance or sale items (unless damaged)
4. Refund Process
- Once the returned product is received and inspected, we will notify you regarding approval.
- Approved refunds will be processed within 5–7 business days.
- The refund will be credited to the original payment method.
Shipping charges (if any) are non-refundable unless the return is due to our error.
5. Late or Missing Refunds
If you have not received your refund within the stated time, please check with your bank or payment provider first. If the issue persists, contact us for assistance.
6. Contact Information
For refund or cancellation requests, please contact us:
📧 Email: info@siridecorationmaterials.com
📞 Phone: +91 984 897 6339